The Supertron Service Desk is the “Hub of Control” where we are able to manage our relationships with out customers, as well as ensure support processes and standards are measured and managed.
Your Service Desk is a “hub of control” where you are able to manage not only the relationship with your customers but also instill and maintain process driven disciplines. The Service Desk is designed to controll HOW the IT support information flows through the incident resolution process as well as when and what information flows to the customer in order to increase performance and service orientation.
The natural benefit that flows from a managed Service Desk is the ability to adopt formal Problem Management and Change Management processes (uncontrolled change has an adverse effect on support) and probably Service Level Management as it is difficult for IT to plan and become proactive without defining what services it provides at what level.
To this end Supertron Technologies provides customers with a Service Desk function with enthusiastic staff, management commitment and participation to provide a “true single point of contact”.
The Supertron Service Desk aims to …
- Resolve 60% or more of incoming incidents and requests without any escalation
- Improve customer satisfaction significantly, when first level resolution is at 50% or more
- Reduce costs and time to fix incidents
- Keep businesses running efficiently
Supertron’s SupportCentre is a web-based customer support software that lets us effectively manage customer support tickets, account & contact information, service contracts and in the process providing a superior customer experience.
Contact the Supertron Service Desk on 0861 375 375 or contact us via email
Supertron’s RemoteHelp software provides remote support and remote access functionality allowing Supertron engineers to support you customers and manage remote machines at the click of a mouse. Supertron is able to solve customers problems quicker and more efficiently as part our strategy to improve response times to customer support requests and ultimately drive fast and effective customer service.
Supertron’s engineers are available for support over Live Chat during office hours. This type of support is particularly helpful when users just need to ask a quick question or are not able to call in to the Service Desk for telephonic support.
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